FAQ
NAILS INFO
WHAT IS INCULDED IN EACH KIT?
PRESS-ON NAILS
1 NAIL GLUE
1 NAIL GLUE DEBONDER
1 SHEET STICKY TABS
1 NAIL FILE
1 ALCOHOL PAD
1 CUTICLE PUSHER
1 EXFOLIATING TOOL
HOW LONG DO THE NAILS STAY ON FOR?
TEMPORARY WEAR: 1 – 3 DAYS (USING STICKY TABS)
LONG-TERM WEAR: 1 – 3 WEEKS (USING NAIL GLUE)
NOTE THAT THESE ESTIMATES CAN VARY DEPENDING ON INDIVIDUAL LIFESTYLE FACTORS AND WHETHER THE CORRECT TECHNIQUE WAS USED DURING APPLICATION.
HOW TO APPLY?
STEP 1: USE THE CUTICLE PUSHER, EXFOLIATING TOOL AND NAIL FILE TO TRIM YOUR NAILS, AND THEN WIPE THE NAIL SURFACE CLEAN WITH THE ALCOHOL PAD
STEP 2: APPLY NAIL GLUE OR STICKY TABS TO THE NAIL SURFACE
STEP 3: APPLY OUR PRESS-ON NAILS
HOW TO REMOVE?
STEP 1: SOAK NAILS FOR 10-15 MINUTES IN A BOWL OF HOT WATER, SOAP AND OIL
STEP 2: GENTLY REMOVE PRESS-ONS WITH THE CUTICLE PUSHER
CAN I REUSE THEM?
100%! ALL OF OUR PRESS-ON NAILS ARE REUSABLE IF YOU TAKE GOOD CARE OF THEM APPLYING AND DURING REMOVAL PROCESS!
TO REMOVE EXCESS GLUE FROM THE PRESS-ON NAIL, GENTLY USE THE INCLUDED NAIL FILE TO BUFF OFF THE GLUE.
SHIPPING
DO YOU SHIP WORLDWIDE?
YES, WE DO OFFER WORLDWIDE SHIPPING!
DO YOU OFFER FREE SHIPPING?
FOR USA ORDERS:
FREE SHIPPING MAY BE AVAILABLE IF YOUR ORDER IS OVER A CERTAIN AMOUNT. PLEASE SEE THE ANNOUNCEMENT BAR NEAR THE TOP OF JOYFULQUEEN.SHOP OR PROMOTIONAL EMAILS FOR DETAILS REGARDING FREE SHIPPING OFFERS.
FOR INTERNATIONAL ORDERS:
WE REGRET TO INFORM YOU THAT FREE SHIPPING IS NOT AVAILABLE AT THIS TIME, BUT WE WILL OPTIMIZE OUR FREE SHIPPING POLICY AS SOON AS POSSIBLE!
HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?
ALL NAILS ARE 100% HANDMADE.
IT USUALLY TAKES 3-6 DAYS TO PROCESS AN ORDER.(PLS NOTE THIS IS ONLY AN ESTIMATED TIME, IT CAN BE CHANGED DUE TO CURRENT WORKLOAD. PLEASE BE AWARE THAT YOUR ORDER MAY BE SHIPPED SOONER BUT CAN CERTAINLY TAKE LONGER AS WELL.)
WHEN WILL MY ORDER ARRIVE?
U.S. ORDERS USUALLY ARRIVE WITHIN 7-10 BUSINESS DAYS
INTERNATIONAL ORDERS USUALLY TAKE 7-15 BUSINESS DAYS DEPENDING ON DESTINATION AND CUSTOMS PROCESSING TIME.
I ENTERED MY ADDRESS INCORRECTLY - HOW CAN I FIX THIS?
IF AN INCORRECT ADDRESS WAS ENTERED, CONTACT CUSTOMER SUPPORT IMMEDIATELY VIA EMAIL TO UPDATE THE ADDRESS. IF THE ORDER HAS NOT YET SHIPPED, THE ADDRESS CAN BE CORRECTED.
IF THE ORDER HAS ALREADY SHIPPED, YOUR LOCAL POSTAL SERVICE WILL NEED TO BE CONTACTED TO ADDRESS THE ISSUE.
RETURNS
CAN I RETURN AN ITEM FROM MY ORDER?
AS THESE ARE CUSTOM-MADE PRODUCTS, RETURNS ARE NOT ACCEPTED.
IF THERE ARE ANY ISSUES WITH YOUR ORDER, PLEASE CONTACT CUSTOMER SUPPORT VIA EMAIL FOR ASSISTANCE.
WHAT IF I RECEIVED WRONG OR DAMAGED ITEM?
WE ARE DEEPLY SORRY TO HEAR THIS! PLEASE CONTACT CUSTOMER SUPPORT IMMEDIATELY WITH YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ITEM AND WE WILL HELP IMMEDIATELY!